2023-2024 Catalog and Student Handbook 
    
    Mar 16, 2026  
2023-2024 Catalog and Student Handbook [Archived Catalog]

HMGT 1300 - The Guest Experience


Credits: 3

In this course students will learn the many aspects of exceptional customer service including; the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Students will develop a personal action plan to improve customer service skills. (NT)