2026-2027 Catalog and Student Handbook 
    
    Aug 06, 2026  
2026-2027 Catalog and Student Handbook

HMGT 1300 - The Guest Experience


Credits: 3

In this course students will learn the many aspects of exceptional customer service including; the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Students will develop a personal action plan to improve customer service skills. (NT)

Division: BTD