2020-2021 Catalog and Student Handbook 
    
    Apr 19, 2024  
2020-2021 Catalog and Student Handbook [Archived Catalog]

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HMGT 1300 - The Guest Experience


Credits: 3

In this course students will learn the many aspects of exceptional customer service including; the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Students will develop a personal action plan to improve customer service skills. (NT)



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