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    Columbia State Community College
   
 
  Sep 19, 2017
 
 
    
Center for Workforce Development Course Catalog 2013
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Business Tools - World Class Customer Service


Crosslisted As: Planning/Process Dev - World Class Customer Service 

You probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business. By attending this course you will learn about the importance of: 1)  Providing excellent customer service everyday; 2)  Understanding customer needs as well as our own needs and motivation; 3)  Listening -  to our customers and ourselves; 4)  Communication - sounding professional in person and on the telephone; 5)  Providing excellent customer service to angry or hostile individuals.

See what we’re currently offering in Business Tools by clicking HERE.

Format:  Lecture

Section Code: BTCE



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